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SECURITY

Making sure customer's details are securely protected is one of our highest priorities. Our website's security procedures have been developed with this in mind. Please be assured that all information passes between users and ArtemisOnline using stringent industry-standard encryption technology.

Your Password and Internet Security Code

You need a password and Internet Security Code to enter the site. When you first register to use the Manage your Account facility, you are given an opportunity to choose your own Internet Security Code and at the same time, we will send you a one-time password in the post.

When you first login, you will be asked to change your one-time password to a password of your own choosing. You will not be asked to change it again unless you have your security settings reset.

  • No member of staff will ask you for your password or security code.
  • You should not reveal your password or security code to anyone else.
  • Passwords and codes should not be written down.
  • If you suspect or know of anyone who knows your passwords you should call us on 0800 092 2090 and we will reset them for you.

Rules for your Password and Security Code

The password and security code both need to satisfy the following rules, which contributes towards ensuring necessary levels of security required are met.

Password

  • Should not have been used previously.
  • Must be alphanumeric (eg. A-Z and 0-9).
  • Must contain four distinct characters.
  • Must not have the same three characters in a row.
  • Must have at least one letter and one digit.
  • Must have a length between six and 13 characters.

Internet Security Code

  • There must be at least two distinct numbers used within the sequence.
  • Sequence must be five digits long.
  • Sequence must be numeric [0-9].
  • No more than three consecutive occurrences of the same number within the sequence.
  • No more than three consecutive numbers in ascending or descending order. For example 12349 and 19876 would both be disallowed. 13457 is valid.

We recommend that you upgrade your browsers to have a cipher strength of 128 bit SSL when viewing ours, or other secure sites. Please email investorsupport@artemisfunds.com for further information about this if you are having problems.

Finally

  • Please be aware that your session will time out if no activity is detected
  • Never leave your PC unattended when logged in to a secure session
  • Always follow click Logout at the end of you session instead of simply shutting down the browser.